Refund Policy
Effective Date: 16 November 2024
At Alive Prints, operated by DPS Systems Inc., we strive to ensure the quality and satisfaction of every product. Please read our refund policy carefully:
1. Refund Eligibility
Refunds will only be processed under the following conditions:
- There is a clear manufacturing defect or fault in the product.
- The refund request is made within 7 days of receiving the item.
- The item is in its original condition, unused, and accompanied by proof of purchase.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Customized or personalized products, such as photo frames or gifts made to order.
- Items that show signs of wear and tear or misuse.
3. Refund Process
To initiate a refund request:
- Email us at support@aliveprints.in with your order details and proof of the issue (e.g., photos of the defect).
- Our team will review your request and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
4. Contact Us
If you have any questions about our refund policy, please contact us:
DPS Systems Inc.
Website: aliveprints.in
Email: support@aliveprints.in
